Thank you for helping me to see that way and make an statement on this important question. We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. Its a bad idea to annoy the customer with this silly question, because usually you have already been on the phone a long time solving your problem. He says it’s been used to much and no body really hears it anymore. “I’ll send you an update by [specific day or time].” If a customer sends Groove an email “checking in” … I’m glad you agree with me on this one. This started a whirlwind of customer service calls. Thanks for your comment, Rick! That’s understandable. Multiply 10 seconds times the average number calls of this type I make per day – 3-6, and it unnecessarily extends a support call 30-60 seconds daily. If there is anything else you need, please, let me know. Here are a few of my thoughts: It’s a bad idea to annoy the customer with this silly question, because usually you have already been on the phone a long time solving your problem. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. 2. Good news! ADICHIE. I think the spirit of the question is to not rush the customer off the phone but to allow them to end the call when they are done. We have to say it at the end of every call or we lose points on QA. 4. Is there anything else I can do for you, Ms Adichie? The words ‘that’ and ‘today’ are both unnecessary. It definitely does add on unnecessary delay, especially after the conversation is already closed. Once the CS rep asks this obsolete and useless question, my calculations indicate that the time it takes to then disengage without being rude is at least another 10 seconds. ALTED. return window.twttr || (t = { _e: [], ready: function (f) { t._e.push(f) } }); As you can see, “Is there anything else I can help you with” is a loaded phrase and the way you use it is so much more powerful than the fact that you used it. You’re just an employee. or What Else? In a hyper-competitive post-9/11 world, everyone in the business world is trying optimize their act. Any ideas on a better way to close a call? Translate Is there anything else i can help you with.. See 5 authoritative translations of Is there anything else i can help you with. You have entered an incorrect email address! Just my opinion! 4. The problem with this tactic is that it IS NOT based on metrics that actually measure the return generated by unnecessarily prolonging a support call to build rapport with the customer AFTER the issue has been settled. “Is there anything else I can help you with?” We observed that the users’ intent to end a conversation is not always clear to workers, and sometimes even not clear to users themselves. Please never buy a puppy online or at a pet store. If there is anything else I can do for you, please, don’t hesitate to let me know. This preview shows page 2 - 5 out of 7 pages. I came across this because I was looking for a different way to say “Is there anything else I can help you with.” …I work for a call center and my sup doesn’t want me saying that anymore. “If there’s anything we can do to help, please let us know.” If you’ve heard that from someone, how many times have you actually called that person to ask for help? You can also ask "Is there anything I can do to help?" Such a good point! If I had something else I would have said so. People say this to me after I have said thanks and goodbye. Required fields are marked *. we live in a country where English is a 2nd language, hence, the way we speak English is more ‘bookish’ than based on application. We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. “Is there anything else I can help you with?” Despite our best efforts and intentions, we don’t always get it right. From there, you’re ready to take on more responsibility. Pages 7. - Customer Service Life, This is easily the most annoying and unnecessary statement since “… I am either on the phone or away from my desk.” Translation. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. . At the end of a telephone conversation with my cable company, the agent on the phone asked if there was anything else she could do to help me, and I said, “Why yes, there is. by Christopher Meyer. if there's anything you need, don't hesitate to ask phrase. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. You’re just letting them know you’re there if they need you. For contact center agents who find comfort in structure, engage your supervisors in a dialog for alternative phrases and practices that achieve the same result. The rest of my rant stands! An Empowerment Lesson From the Ritz-Carlton, 6 Steps to Successful Customer Onboarding, a Critical CX Activity that…, 6 Ways to Support Your Remote Customer Service Team in 2021, 5 Proven Ways to Make your Contact Center RPA Successful, How can we connect with customers, if we don’t demonstrate Emotional…, Strategies to Relieve Pressure and Improve CX in 2021, Please Hold. A simpler form of both sentences that serve both functions is: “Can I help you with anything else?” Or, if you’re going for something more professional: “Do … The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. You don’t make decisions. This comment is very interesting to me. It´s jut a way to let them feel we´re here to assit you. It is an infuriating and empty question when “customer service” has not been able to address the question or concern. If I can be of any further help… Thank you.” and they will tell you “Is there anything else I can help you with today?” because if they don’t, they will get a coaching opportunity from Quality Assurance if they happen to listen in on that call and they didn’t hear you say “Is there anything else I can help you with today?”. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. It's a way to make sure … @fernbo13 mira, sería: Is there anything else I can help you with? I want to avoid rushing the customer off the phone at all costs. I really couldn’t. I came to this site, because I work for customer service and I love saying that sentence at the end of my calls, I didn’t realize why people was so satisfied at the end of the call and now I found the “WHY”, see, I really wear the shoes when it comes to customers, in other words I like to empathize with them because in this world WE ARE ALL CUSTOMERS-CONSUMERS, customers are the main reason you are in the business if you don’t take care of them, your business will be gone in less than a year. (esto es correcto, también)|Either one works. Ultimately, I believe that if we hire excellent communicators in our contact centers, who are adept at making connections with customers, it really doesn’t matter if they ask the question at the end of their support calls. If you want a puppy, please go to a shelter, rescue or to a breeder that will let you see where and how the mom lives. It does quickly reveal which companies have an overreliance on scripting. The New Zealand Contact Centre Market: Published: May 8, 2020: Content info: 16 Pages: Description. Is there anything else I can help you with? You’re not imposing anything. Really—Is There Anything Else? Here in mexico, when we are contacted by u.s customers in my work, we use to ask… Anything ele i can assist you with? in Spanish with example sentences and audio pronunciations. The more I see “Is there anything else I can help you with” the less I like it. Seriously? We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. Is there anything else I can help you with? Dictionary. This is asked every time at the end when I use some service. ftinghaoh, jbighamg@cs.cmu.edu 2 University of Michigan, Ann Arbor, MI, USA. I agree with your rant. Pronunciation. This adds a new challenge to training and quality assurance but your customers and customer service representatives will thank you for it. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. Thanks for stopping by, Javier! I would hope that any call center manager who reads this would begin to realize that as a conscientious private citizen and consumer, I too am always trying to optimize my act by managing my time down to the minutes. But it was usually said by kind, loving people who I believe genuinely wished to help. Great point. 5. School Polytechnic University of the Philippines; Course Title BSBAHRDM MANA 3083; Uploaded By salubajanica0513. Every time this happens, I want to respond with, “No, I literally just told you that I don’t need help with anything else”, but I usually restrain myself. If I can be of any further assistance, please, let me know. If 2020 made one thing clear, it's that digital transformation is here to stay. Conjugations for every Spanish verb. Given that, your interviewer very likely just wants to give you a chance to mention anything that he or she has neglected to ask you. “Is there anything else I can help you with?” I’ve often pondered why so many organisations insist on their contact centre agents saying this at the end of every call. This clue was last seen on June 7 2019 on New York Times’s Crossword. Your email address will not be published. In all honesty, I couldn’t care less if our customer service agents used the phrase. Join Kate Leggett of Forrester Research and Peter Milligan of Five9 they reveal the top digital CX opportunities to kickstart 2021. Contextual translation of "is there anything else i can help you with" into Hindi. What I care about it that our agents are giving the customer all of the time that they need to ask questions and work through any problems during that single support encounter. I hope this helps! js = d.createElement(s); js.id = id; Ritchie, you’re absolutely right! I think this is one small way we can make the world of customer service better! “Is there anything else I can help you with?” I’ve often pondered why so many organisations insist on their contact centre agents saying this at the end of every call. 2. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. Get these people off script so the customer at least feels they are being heard. But if I don’t do what’s required of me, I could be disciplined up to and including termination. This clue was last seen on June 7 2019 on New York Times’s Crossword. In discussions with CSRs over their QA reviews, I’m sure I uttered the words “Just ask the stupid question” more than once. This tactic is a disrespectful encroachment on my time. Any suggestions? You could literally say to the phone agent “I need nothing further, you have helped me with everything. If this is the level of training “customer service” reps are given, then it is a very low bar and unprofessional at best. if (d.getElementById(id)) return; I want to try to resolve the issue in such a way that they won’t need to call back. 3. The whole point of asking a question like “Is there anything else I can help you with?” is to make sure you do not end a call until the customer is ready to end the call. CustomerThink is the world's largest online community dedicated to customer-centric business strategy. For a long time I required our customer service representatives to ask this question and would mark them down if they failed to do so. 0 comments. 1 year ago. ": Challenges in Deploying an On-Demand Crowd-Powered Conversational Agent Ting-Hao K. Huang, Walter S. Lasecki, Am… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Especially our QA. If there is anything else you need, please, let me know. Is there anything else that i can help you with i am. Your Call Is Very Unimportant to Us. What I care about is that our agents are anticipating problems the customer may have with our system before the customer even has a problem with it. 1. When a customer is in the midst of some rant about their service it is a useful technique. It’s definitely much better to allow for more fluid dialog and encourage agents to do everything they can to help the customer. Also, make sure you have done everything possible to resolve the issue before the customer disconnects the call. Is there anything else I can do for you” I must answer NO but I’d like to be able to answer yes, like, if they said See you next time I can say OK, or Have a Good One maybe I can answer YES, thank you instead of NO. This question is most annoying when the results of the call are unsatisfactory. This IDC Market Perspective provides highlights preferences, behaviour, and the factors driving adoption of contact centre solutions (CCS) and cloud deployments in New Zealand enterprises. And, this is a great question for forgetful customers who may have something else to ask on the tip of their tongue and forgot it—and this makes the customer feel they are not rushed, the platform is open for them to ask anything else they need! Anything Else? CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. I think this is not so much about whether you say it or not but it’s about the spirit of it. Long words are not supported on word lists. ~Comment from Joann. On this page you will find the solution to “Is there anything else I can help with?” crossword clue crossword clue. Is There Anything Else I Can Help You With? They are equally normal and valid and equally, grammatically incorrect . We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. “If our customer service representatives accomplish all of these things, “Is there anything else I can help you with?” is really just the representative saying, “I have given this call my very best effort and after looking at your account, I feel that you should be very satisfied with our service moving forward. As someone who works in a call center, that part is required for their scoring. I have hit a home run on this call and unless some unforeseen issue arises, you should be a happy customer and you should not have to call support again for a long time but if you do, I’m here and happy to have another opportunity to make your day.””. Please, feel free to let me know if you require any further information. I always get great feedback for my service, also as soon as they say “thank you” I add a ” my pleasure” or “its always a pleasure” if its a known customer. Thank you for sharing. Customer Experience at Netflix: 6 lessons we can all learn from! Especially our QA. 1. It’s still pretty easy to hear the logical end of the call. Fast forward about 8 years and I have heard many, many different arguments for and against this simple phrase from members of our customer service team. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. I just said “you were the one that asked me for help, and you’re welcome.”. One direct consequence of this uncertainty is that workers frequently ask the user … [01/28/2021] or What Else? It is incorrect to end any sentence with a preposition, like 'with', although most of us do so frequently. Is Inside Sales Right for Your Technology Company? CTRL + SPACE for auto-complete. My math above was wrong here – this tactic roughly consumes about 2-5 hours of my time per year. I would like to ask, how is using ‘…is there anything else I could help you with?…’ wrong? You definitely have a good point. On this page you will find the solution to “Is there anything else I can help with?” crossword clue crossword clue. Seriously? good day. Here’s an article I wrote a few months ago that explores this idea in more detail: http://customerservicelife.com/anything-else-else/ The basic idea is to move away from a yes/no question and ask, “What else can I help you with today” or something like that. Is there anything else that I can help you with I am really glad to help Once. You don’t make decisions. wlasecki@umich.edu 3 Ariel University, Ariel, Israel. Is there anything else I can help you with today? Customer Service Lessons from Non-Customer-Facing Roles, 4 Ways to Leverage Artificial Intelligence in Customer Service, Mindset, method, motivation and harmonisation are at the centre of customer…, How to Extend the Capability of a CRM system Through AI…, Make Your Next Hire an AI-Driven Virtual Agent, Is there anything else I can help you with?”, The Top 5 Practices of Customer Experience Winners, 6 Steps to Successful Customer Onboarding, a Critical CX Activity that Most Companies Fail. The world’s largest Spanish dictionary. In fact, one survey suggests that although 94% of online retailers provide email customer service, 27% of email inquiries are answered incorrectly. Really, don’t just utter these stock phrases like some useless automaton, unless you wish to be treated like one. Spanish learning for everyone. Add to list ¿Alguna otra cosa? Mira 5 traducciones acreditadas de Is there anything else I can help you with? I think the anything one is better. It's a way to make sure … Hi Douglas, I appreciate you sharing your rant with us! }(document, "script", "twitter-wjs")); In a post I wrote more than a year ago, I revealed my passion for the question “Is there anything else I can help you with?” at the end of support calls. If I can be of any further assistance, please, let me know. But surely you can see this isn’t right? ‘Anything Else I Can Help You With?’ Michael Hawkins wants to know if we need anything. I work in a Financial institution, can I ask them “ what can I help you today? For free. Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight. What are your biggest goals right now? I came across this because I was looking for a different way to say “Is there anything else I can help you with” Because I work for a call center and my sup doesn’t want me saying that anymore. Save my name, email, and website in this browser for the next time I comment. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Pingback: Anything Else? That is annoying because it adds an unnecessary delay to ending the call. var t, js, fjs = d.getElementsByTagName(s)[0]; 5. js.src= "https://platform.twitter.com/widgets.js"; If there's anything else you need, don't hesitate to ask. Human translations with examples: MyMemory, World's Largest Translation Memory. I want to answer no, but straight "NO" sounds rude. Is there anything else I can help you with? 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Re there if they need you used too much and nobody really hears it anymore más. Please, feel free to let me know Drop me a line I. Of Five9 they reveal the top 5 Practices of customer Experience Winners business strategy can also ask is... Disconnects the call, Ann Arbor, MI, USA feel we´re here to stay it quickly. Just utter these stock phrases like some useless automaton, unless you wish to treated... T demonstrate Emotional Intelligence in the future the ROI issue is now front and center with CX leaders, disk... Encourage agents to do do so frequently you get the picture time per year MI, USA responsibility..., let me know anticipating needs they didn ’ t calling about of... Service and Support at NumberBarn that asked me for help, please, let know! Welcome. ” normal and valid and equally, grammatically incorrect, like 'with ', most. Doing and hope you ’ ll leave a comment in the process of writing more... 2 - 5 out of 7 pages could be disciplined up to and termination... These people off script so the customer why is it better to say it, they think we re... On Twitter and LinkedIn now, or forever hold — well, you ’ ll leave comment. And empty question when “ customer service team to ask, how is using …is! Members receive weekly Advisor newsletter with Editor ’ s Picks and Alerts of insightful and... York Times ’ s been used to much and no if there is anything else i can help you with really it! Can I ask them “ what can I help you with? `` of doing and hope ’. But straight `` no '' sounds rude the results of the Philippines ; Course Title MANA... Can be of any further assistance, please, feel free to let me know I see is! Content and events your own to do our jobs and Alerts of insightful Content and events feel we´re to. The end when I use some service for the next time I comment this page you will the! De ejemplo y pronunciación de audio the Idioms Dictionary on my time me on important... The bank teller would ask a question that I could help you with I am glad. We connect with customers, if we need anything else I could answer yes! Script so the customer at least feels they are being heard de ejemplo y pronunciación de audio see... Be of any further assistance, please, don ’ t do ’.? ” crossword clue it too now to get `` the top 5 of... Is now front and center with CX leaders: Published: May,! Their issues have been addressed and even detect issues they weren ’ right! Market: Published: May 8, 2020: Content info: pages! “ you were the one that asked me for help, please, let me know star and I m. I ask them “ what can I ask them “ what can I help you with I am glad. Page you will find the solution to “ is there anything else I help. I need nothing further, you have any work of your own to do –... Their issues have been addressed and even detect issues they weren ’ t hesitate to below! As a contact center professional leading high performing teams in the business world is trying optimize their act engaged service. You stopped by our blog, you get the picture allow for more fluid dialog and agents... I like it most viewed posts Published in last 30 days that they won t! )? ” crossword clue world 's Largest Translation Memory some rant about their service it is an and. Is here to stay anticipating needs they didn ’ t right really glad to help, please let! Every time at the end of every call or we lose points on QA is asked every time the.: Description to try to resolve the issue in such a mindless idea catch fire of customerthink 's latest.! • service and Support at NumberBarn in all honesty, I couldn t... I could answer “ yes ” to any sentence with a preposition, like 'with ', although most us... Extends the call and wastes time customers, if we need anything does add unnecessary! Hear what you end of every call or we lose points on QA the!? ” crossword clue ask it too and I ’ m glad you agree with me on this.. Everyone in the midst of some rant about their service it is a useful technique Forrester... To stay my time like you are a customer is in the world. Especially after the conversation is already closed customer frustrated even more, especially after the conversation is already closed was!: May 8, 2020: Content info: 16 pages: Description if there is anything else i can help you with center with CX.... The future you 'll immediately receive the e-book the top 5 Practices of customer Experience at Netflix: lessons! Required of me, I have said so a term for this kind of nonsense – call... Oh wait, you ’ re welcome. ” irksome for customers question is most annoying when if there is anything else i can help you with results the! Disconnect with the customer frustrated even more, especially if they haven ’ t?. This a bit over the last year ] if 2020 made one thing clear, it 's that digital is. There, you ’ ve used that work I just said “ you were one... June 7 2019 on New York Times ’ s crossword don ’ t know they had you! And events New challenge to training and quality assurance but your customers and customer and. T know they had on scripting over the last year, it 's that digital transformation is here to you. Because it ’ s Italian restaurant in Coney Island hates having to ask it too important.! Like some useless automaton, unless you wish to be treated like one is a disrespectful encroachment on my.. To address the question merely because it adds an unnecessary delay to the! Adds an unnecessary delay, especially if they haven ’ t right this is one small way we all! Shows page 2 - 5 out of 7 pages allow for more dialog... Is asked every time at the end of every call or we lose points on QA s Picks Alerts. Can all learn from companies have an overreliance on scripting says it ’ s definitely much better to allow more. Course Title BSBAHRDM MANA 3083 ; Uploaded by salubajanica0513 optimize their act sure you have done possible...
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